Answera

• Please allow 1-2 business days for your items to ship
• Your shipping cost will be calculated at the checkout based on your address and the weight of your order.

• A tracking number will be provided via email once your order has shipped. If within 3 business days you have yet to receive a tracking number please email us at Operations@montserrat-nyc.com with your order number

• We accept returns within 14 days of the original purchase.

• Please email us at Operations@montserrat-nyc.com to request your free return label in PDF version.

• Contact Us.

QUALITY

• Each piece is hand made in our Greenwich Village Studio.
• We work with freshwater pearls, which are cultured rather than stripped from the sea. Each pearl is unique in it’s own way, making your piece one of a kind.
• Our jewelry is brass based with gold plating ranging from 14k to 24k. All of our jewelry is nickle free!
• Please see each piece’s page for a run down of materials used.

HOW TO CARE FOR YOUR MONTSERRAT NEW YORK JEWELRY

• We recommend taking your jewelry off before showering or taking a dip in the pool.
• The best way to care for any of our products is a light rinse of water and soap.

• Traveling with your jewelry
• Carrying your Advil/Midol/Claritin
• Holding your favorite hair clips
• A stylish cord consolidator
• Keeping your Airpods safe and clean

• Our beliefs in small batch collections and working with made to order pieces lie in the fact that these practices ultimately allow less waste to occur during the production process, and thus help us stay in line with our values of sustainability by avoiding the use of excess materials and fabrics.

• Less packaging, less waste. Your order will arrive with a post card that can easily be recycled or used as decoration. We do not include any form of return label to reduce paper use. For returns please reach out to use at operations@montserrat-nyc.com

• Your purchase will always be packaged in a presentable way, making it easy to send as a gift! If you'd like us to include a gift note, please email us at operations@montserrat-nyc.com